Industry solutions Field Service IT Hardware & Support

IT Hardware & Support

Tickets, hardware sales and contracts on one dashboard

For system integrators and IT service providers: bring helpdesk, stock and renewal tracking together.

In IT services most of the work is small but endless: a printer, a licence renewal, a user request. Each is small enough to go untracked, and what is untracked is never billed. With Coflow Bulut every request becomes a record and every record reaches an invoice.

Helpdesk

One queue for every request, with the clock running

Requests arriving by email, portal or phone collect in one place, with priority and SLA timer assigned automatically. Customers follow their own tickets in the portal instead of ringing you.

Tickets opened automatically from email
SLA timer, priority and overdue alert
Tracking tickets through the customer portal
A knowledge base for repeat questions

One queue for every request, with the clock running

Hardware Sales

Quote, stock and dispatch in one chain

Current cost and stock levels are in front of you as you build the hardware quote. When the order is confirmed a purchase request opens on its own, and the serial number is recorded against the customer so warranty tracking begins.

Fast quoting with the product configurator
Purchasing triggered automatically on approval
Serial number and warranty tracking
Dealer price lists and customer discounts

Contracts & Renewals

Never miss a licence or support renewal

Annual support agreements, software licences and cloud subscriptions are recorded with their end dates. As renewal approaches, a task lands with the owner and the quote is prepared in one click.

Support agreement and licence expiry tracking
Automatic reminder before renewal
Hourly and prepaid support contracts
Customer and contract profitability report

Every feature, just as it should be

Asset inventory Know what equipment the customer has

SLA management Measuring response and resolution time

Remote support logging Time spent turns into an invoice

Serial numbers & warranty Warranty tracking per device

Licence renewals Automatic alerts based on end date

Customer portal Sharing tickets, invoices and contracts

One need, one application

The Odoo applications that pay off most in your industry.

Helpdesk Ticket & SLA management

Sales Quotes & hardware orders

Inventory Hardware & consumables stock

Subscriptions Support & licence renewals

Timesheets Support time logging

Purchase Suppliers & distributors

CRM Opportunity & customer tracking

Accounting Invoicing & e-documents

Nobody used to log the hours we spent on remote support. Now they are logged, and billed.

Technical Manager Corporate IT service provider

Frequently asked questions

Can we bill the remote support we provide?

Yes. Time spent on a support ticket is recorded on the timesheet and turns directly into an invoice. On prepaid hour contracts the remaining balance is reduced automatically and you are warned when it runs out.

Can we track the hardware at the customer and its warranty periods?

Yes. Every unit sold is linked to the customer by serial number, with the warranty end date on record. When a fault ticket is opened it is immediately clear whether the unit is still under warranty.

Is it possible never to miss a licence or support renewal?

Yes. Software licences and annual support agreements are recorded with their end dates; as renewal approaches a task is assigned to the responsible person and the quotation is prepared in one step.

Support hours and hardware sales in one place

Let us set up your helpdesk flow and contract structure together.

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